Down Hall Hotel | Hatfield Heath ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Matching Road, Hatfield Heath, United Kingdom, CM22 7AS

Down Hall Hotel is a 4-star property offering a luxury escape in Hatfield Heath, set within 44.5 hectares of landscaped gardens and woodland. The hotel features spa facilities, 98 individually designed bedrooms, and multiple dining options, including the award-winning Garden Room restaurant. Additionally, it is known for comprehensive event spaces and diverse activities on-site.

Rooms & Amenities

At Down Hall Hotel, rooms are designed with luxury in mind, featuring Classic, Executive, and Feature categories that provide elegant decor and modern amenities. The Master Suite, or Liddell Suite, offers expansive space with dual vanity sinks and a large bathtub integrated into the bedroom. Each room includes complimentary Wi-Fi and tea and coffee making facilities.

Dining Options

Dining options include Garden Room restaurant, awarded two AA Rosettes, which serves a modern English menu crafted from ingredients sourced from the hotel’s own Kitchen Garden. Guests can also unwind at The Fox Bar, featuring a selection of cocktails and light bites in a relaxed setting. Traditional English afternoon tea is available in the historic lounge or on the outdoor terrace.

Leisure & Services

Down Hall offers recreational facilities including an Eden Spa with four treatment rooms, a small wet spa, and a range of outdoor activities like archery and Segway challenges. The hotel also features a gym equipped with a selection of exercise equipment and free weights. Pet-friendly half-term and holiday programs are available for families, providing suitable accommodation for children and pets alike.

Business & Nearby Attractions

For business needs, Down Hall Hotel provides fourteen meeting spaces accommodating up to 200 guests, making it suitable for corporate events or private gatherings. The hotel’s location includes easy access to landmarks such as the historic Hatfield House and nearby parks. Transport options nearby include local bus services.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Executive Double or Twin Room

Max:

2 persons

220 sq. feet

Bed options:

2 Single beds

Shower

Heating

room details

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Estate Patio Room

Max:

2 persons

220 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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Double Room

Max:

2 persons

165 sq. feet

Bed options:

1 King-size bed

Shower

Heating

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Hatfield Heath 1.2 mi

Airports

London Stansted (STN) 8.7 mi

London City (LCY) 27.5 mi

Underground

Epping 8.1 mi

Bus

Bus stop 1.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Pampering Spa Escape

“The spa treatments were luxurious and the hydrotherapy pool experience was a good addition, making for an lovely relaxation time.” view full review

Quality Cuisine

“The restaurant served high-quality dishes that were beautifully presented, truly enhancing our dining experience.” view full review

Luxury Room Amenities

“The room was equipped with high-quality coffee facilities, allowing for a comfortable start to each day of our stay.” view full review

Fun for Kids

“The dedicated play area for children kept our little ones entertained for hours, making our family trip enjoyable and stress-free.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's play area

Spa & Leisure

Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage

Room features

Heating
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Matching Road, Hatfield Heath, United Kingdom, CM22 7AS

Map view

Matching Road, Hatfield Heath, United Kingdom, CM22 7AS

City landmarks

Parish Church of St Mary

3900 ft

Church

Parish Church Of St Mary The Virgin

5100 ft

Hatfield Heath War Memorial

1.1 mi

Holy Trinity Church

1.2 mi

Sheering War Memorial

1.1 mi

Sheering Hall Ringwork

1.7 mi

St Edmunds

1.7 mi

Garden

The Gibberd Garden

2.5 mi

Farm

Cammas Hall Fruit Farm

2.8 mi

Church

Church Of St Martin

2.4 mi

Gallery

Tudor House Gallery

2.7 mi

Church

Parish Church Of Great St Mary's

2.6 mi

Roman Columns

2.6 mi

Church

Church Of St Mary The Virgin

2.6 mi

38 Newton Dr

Pishiobury Park Mansion And Attached Offices And Garden Walls And Norman Gateway

3.0 mi

Masonic Hall

2.6 mi

Church

St Mary and St Hugh

2.7 mi

Harlow CM17 0HE

Harlowbury Chapel

2.9 mi

Our Lady of Lourdes

2.7 mi

Parish Church of All Saints

2.8 mi

John Locke

2.8 mi

Church

Most holy Redeemer Catholic Church

2.9 mi

St Mary the Virgin

3.0 mi

Mulberry Green House Mulberry Green

Cotswolds, Mulberry Green

3.0 mi

Longman Theatre

3.1 mi

Museum

Harlow Museum and Walled Gardens

3.8 mi

Restaurants

Afternoon Tea at Down Hall

200 ft

Downham Matching Road Down Hall Country House Hotel

Reviews and Ratings

Reviews from guests about their experience.

68%

loved their spa retreat and can’t wait to return.

Beautiful grounds

Spacious rooms

Inconsistent service

Disappointing dining

6.8/10

Nice

Rooms

7.6

Location

8.2

Service

6.2

Dining

5.2

John

United Kingdom, February 2025

5.6/10

The hotel had its ups and downs. The beautiful surroundings and elegant dining areas created a lovely atmosphere, but the service was inconsistent and the dining options were quite disappointing for the price. The experience was marred by noise from wedding guests, which affected the overall enjoyment of the stay.

Rooms

6.0

The rooms were spacious and well-sized, but the decor felt tired and in need of a refresh.

Service

5.0

Service from some staff was friendly, while others were rude and abrupt, which made for a frustrating experience.

Location

7.0

The hotel is set in beautiful grounds, providing a serene environment, although noise from weddings can be an issue.

Dining

5.0

Dining was underwhelming, particularly the breakfast, which was not up to standard, along with inflated prices for lunch and dinner.

Facilities

6.0

The spa facilities were nice, but they came with additional costs, which is disappointing for a hotel of this caliber.

Beautiful grounds

Inconsistent service

Johnny

United Kingdom, January 2025

6.6/10

I had a mixed experience at the hotel. The spa treatments were a highlight, leaving us feeling rejuvenated and relaxed. However, the afternoon tea was disappointing, lacking in quality and service, which overshadowed an otherwise charming setting.

Rooms

9.0

Our room was beautifully decorated and spotlessly clean, providing a lovely atmosphere for our stay.

Service

5.0

While some staff were delightful and attentive, the service during afternoon tea was quite poor, leading to frustration.

Location

8.0

The hotel is set in stunning grounds, perfect for scenic walks and relaxation amidst nature.

Dining

5.0

The dining experience was a letdown, especially the afternoon tea, which didn't meet our expectations in terms of quality and variety.

Facilities

7.0

The spa facilities were well-maintained, though they required reservations and an extra fee, which wasn't clear at booking.

Hannah

United Kingdom, November 2024

7.6/10

I recently stayed at this hotel for a couple of nights, and while the hotel's ambiance is stunning and the grounds are perfect for lounging, I was let down by some aspects. My room, although spacious and clean, had a few issues with the bedding that made the sleep quality less than ideal. The dining experience had its highs and lows; breakfast was generally good, but I encountered some hiccups during dinner service. Overall, this hotel offers a beautiful retreat but needs to refine its dining and bedding standards to match its charm.

Rooms

7.0

The room was spacious and clean but had lumpy pillows that impacted sleep quality.

Service

8.0

The staff was friendly and helpful, making the check-in process seamless, though some service during dinner was lacking.

Location

9.0

The hotel's grounds are beautiful and provide a delightful setting for relaxation and walks.

Dining

6.0

Breakfast was enjoyable, but dinner service was hit or miss, with cold food served at times.

Facilities

8.0

The facilities were well-maintained, but I would have preferred additional spa amenities like a pool.

Luke

United Kingdom, November 2024

6.0/10

My experience at this hotel was quite mixed. While the surroundings were elegant and the grounds were beautiful, the service left much to be desired. The management seemed disinterested in addressing issues, which really impacted my stay, especially considering the high price. Overall, it's a lovely place to visit but struggling with operational aspects and service consistency.

Rooms

7.0

The rooms were tastefully decorated and featured high ceilings, providing a sense of luxury. However, I did find them quite warm, as the window only opened a tiny bit for ventilation.

Service

5.0

Service overall was really disappointing. Management seemed rude and dismissive of concerns, while the waiting staff were hit or miss. There was a lack of efficiency, particularly evident during the wedding dinner when they messed up my order multiple times.

Location

8.0

The hotel's location is stunning, set within beautiful grounds that are perfect for scenic walks. However, during our stay, the focus seemed to be primarily on the wedding party, which overshadowed the experience for regular guests.

Dining

5.0

Dining was quite problematic. The breakfast was inadequate, with slow service and a poorly organized buffet line that made it frustrating to navigate. The dinner experience for the wedding was particularly chaotic with missing orders.

Facilities

6.0

Facilities like the spa had potential but were not fully utilized during my visit due to weddings. It felt like too many guests for the amenities available, leading to a less-than-ideal experience.

Harold

United Kingdom, November 2024

8.4/10

I had a wonderful experience at this hotel, especially as a dog owner! The spacious and clean accommodations were a real delight, and the pet-friendly amenities made our stay even better. While the dining was generally great, I found the drink prices to be on the high side, and breakfast could use a bit of improvement in variety. Overall, it's a charming place I look forward to visiting again.

Rooms

9.0

The rooms were spacious, clean, and offered lovely views. Our pet was well accommodated, which was a pleasant surprise.

Service

9.0

The waitstaff were friendly and attentive, eager to assist in making our stay comfortable.

Location

9.0

The hotel's grounds are stunning, perfect for leisurely walks, especially with a dog. Just be cautious of the deer!

Dining

7.0

The lounge food was tasty and served quickly, but drinks were quite expensive, which was a letdown.